Is FileITRNow a self-service / DIY platform?
FileITRNow is not a do-it-yourself form-filler. We prepare and e-file your return for you from your questionnaire and documents. If you opt for CA assistance, a qualified Chartered Accountant from a verified firm reviews your return before it is filed with the Income Tax Department. Either way, you never fill in the forms yourself.
How is the right ITR form chosen for me?
After signup, you answer a short questionnaire covering income sources, residency, foreign assets and a few other factors. Our rules engine recommends the form; if you opt for CA assistance, the assigned CA confirms it during review. ITR-1 (Sahaj) for simple salaried, ITR-2 for capital gains, ITR-3 for business/F&O, ITR-4 (Sugam) for presumptive freelancers.
What documents do I need to upload?
At minimum: PAN, Aadhaar, Form-16 (if salaried), bank account details. Additional based on your case: Form-26AS, AIS/TIS, Form-16A (for non-salary TDS), broker / Demat statements, capital gains report, home loan interest certificate, rent receipts, 80C/80D investment proofs, and for NRIs — DTAA documents and foreign account details.
What does CA assistance include?
When you opt for CA assistance, a qualified Chartered Accountant at the assigned firm reviews your prepared return — confirming the form, head-wise computation, deductions and regime choice — before it is filed. This independent review catches errors that do-it-yourself form-fillers miss.
How long does the filing take?
After all documents are uploaded and payment is complete, most cases are filed within 2–3 working days. Complex cases (ITR-3 with F&O, NRI with DTAA) can take 4–7 working days. You see live status updates on your case dashboard throughout.
Can I talk to my assigned CA?
Yes. Every case has an in-app chat for questions and file sharing. If you opt for CA assistance, you can message the reviewing CA directly. WhatsApp and phone support are available on Standard and Business plans.
What if I get an Income Tax notice after filing?
Notice protection is available as an add-on (₹2,499 onwards) for Sections 139(9), 143(1), 142(1), 148, 156 and 245. Our team handles the response end-to-end. This will be bundled in our Premium plan soon.
Is FileITRNow registered with the Income Tax Department?
Returns are filed through the official Income Tax e-filing portal under your login by the assigned CA, who uses their authorised credentials. We are also pursuing e-Return Intermediary (ERI) registration with CBDT to enable direct API-based filing.
How is my data secured?
All documents are encrypted at rest (AES-256) and in transit (TLS 1.3). The document vault is visible only to your assigned CA team — never to other users, never to the platform. Documents are auto-purged 90 days after filing unless you opt in to retention for future filings.
How are CAs selected? Can I choose my CA firm?
All CA firms on FileITRNow are vetted — ICAI membership verified, sample returns reviewed, and a service-level agreement signed. By default we route cases to the firm best suited for your complexity. You can request a specific firm on Business and Premium plans.